Clear plans. Fair cancellations.

Before you commit

Your written service order will confirm the outcome, number of looks or sourcing options, budget, delivery date, included adjustment, total price, and cancellation terms before payment. Clothing costs are separate. An inquiry, free tool, moodboard, or Calendly booking alone does not authorize paid work.

For work delivered in stages, the order must state each stage and its price, or an agreed hourly rate with a maximum total. We will confirm when paid work starts. There are no undisclosed booking, administrative, cancellation, or card-processing deductions.

Cancel before work starts: full refund

You may cancel for a full refund of the service fee before agreed paid work begins. Preparing your intake, sending an inquiry, or our routine scheduling does not count as paid work. We will not backdate a start time or introduce a nonrefundable deposit after purchase.

Cancel after work starts: pay only for work done

We will stop further work when we receive your cancellation. You pay only for work actually completed before that point, using the stages or capped rate agreed in advance; we refund the unused balance. We will provide an itemized explanation. We do not charge for unfinished future work, lost opportunities, or an arbitrary percentage.

If the order did not agree a usable allocation or rate, we will not invent one after cancellation. We will agree a fair amount with you; otherwise, we refund the disputed portion. Any statutory right to a greater refund takes priority.

Let’s get the styling right

Each paid styling package includes one consolidated adjustment within the original brief, requested within seven calendar days after delivery, unless your order offers more. Tell us what does not work—such as your agreed budget, occasion, comfort preferences, or desired direction—and we will refine it without an extra styling fee. We will confirm the revision date before proceeding.

A different occasion, additional garments, or a new brief may need a separate quote, which you can decline. The seven-day adjustment window does not shorten legal rights or deadlines for reporting incomplete or defective services.

If our work materially misses the agreed brief, we will offer an appropriate correction or refund for the affected work. A correction is not a condition of any refund you are legally entitled to. If compliant work has been delivered and you simply change your mind, the completed service is generally not refundable, subject to applicable law.

Appointments and rescheduling

One no-fee reschedule is included when requested at least 24 hours before your appointment. For emergencies or late changes, contact us as soon as possible; we will offer one courtesy reschedule, subject to availability. No additional late-cancellation or no-show fee is imposed by this policy.

A missed appointment is not automatically treated as a completed session. Actual preparation already performed is handled under the agreed work allocation. After repeated missed appointments, we may end the engagement and refund undelivered work rather than keep charging or scheduling.

If we cancel or miss an agreed deadline

If we cannot provide the service, you can accept a replacement date or receive a refund for undelivered work. If an essential event deadline stated in the order is missed and the work can no longer serve its agreed purpose, we will refund the affected service. We do not substitute store credit unless you choose it.

A rush fee requires an agreed deadline and availability. If we miss that deadline for reasons within our control, the rush fee is refunded in addition to any other remedy due. If we need information from you, we will explain any resulting schedule change; your silence is not acceptance of a new date.

How to request and receive a refund

Reply to your service-order email or write to hello@hashtagmystyle.com with your name, service, and what you would like to cancel or resolve. Do not send card details. Cancellation takes effect when the request is received; it does not depend on completing a call or answering retention offers.

We will acknowledge requests within two business days and initiate an agreed or legally required refund within seven business days, or sooner when the law requires. Refunds go to the original payment method where possible. Bank posting times vary; we will confirm when the refund is initiated. We do not deduct payment-processing fees from refunds due under this policy.

Clothing, secondhand finds, and outside services

Styling fees cover research and advice, not ownership of the clothes recommended. Retailer purchases, tailoring, shipping, rental, and resale transactions have their own terms. Before recommending a purchase, we aim to flag the listed price, availability, condition, sizing information, and return restrictions when available. Check the seller’s final terms before buying; vintage or one-of-a-kind items may be final sale.

Stock and prices may change. A recommended purchase is optional. External return rules do not remove your rights concerning the styling service itself. No fit, resale value, or environmental outcome is guaranteed.

Memberships and consumer rights

No recurring membership is activated by this website. Any future subscription requires a separate disclosure and authorization covering price, billing interval, renewal, cancellation, and unused benefits before it begins. Selecting interest in a plan is not billing consent.

These terms do not limit non-waivable consumer rights, lawful payment disputes, regulator complaints, or honest reviews. Regional cancellation or withdrawal rights can override this policy. Where a cooling-off period applies, we will obtain any legally required express request before beginning early and provide the required notice; merely accepting general terms does not waive that right.